Refunds & Returns Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at the Contact Page.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would like to return an item, the shipping costs are not covered by BeautySlake. Any packages sent must have a valid international tracking number.
BeautySlake cannot be held liable for any items lost in transit.
Please remember to indicate on the package that the items are intended “for exchange”. Without such notice, the package is at risk of attracting additional customs duties and taxes.
To complete your return, we require a receipt or proof of purchase.
Write to firstname.lastname@example.org for more info about where to return it.
There are certain situations where only partial refunds are granted (if applicable) :
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery